Park Plaza Victoria, London, UK   26th April 2017

CONFERENCE THEMES

Our event not only gives award-winning companies and award finalists’ an opportunity to share their success stories but it also brings together the UK’s most influential customer experience professionals. The triple tracked schedule will focus on the themes of focusing on creating a sustainable Customer-Centric Culture, customer centricity and CX ROI and managing change and driving continuous CX development.

REASONS TO ATTEND

The WinningWithCX conference is a great opportunity to take time out and listen to insightful presentations from CX award winners and finalists’. Watch CX professionals share their inspirational stories, and have the chance to join round-table discussions hosted by like-minded CX experts. Not only will you have the opportunity to listen, there is also a 25 minute Q & A session built into each presentation for you to engage with.

ROUND TABLE DISCUSSIONS

Three prestigious round table sessions will be hosted by a CX professional speaker. They will be discussing a topic relevant to their industry. This is another fantastic opportunity for you to listen to leading industry experts and give you the chance to have an intimate discussion regarding challenges that you may be experiencing within your business.

CUSTOMER EXPERIENCE
EVENT
OF THE YEAR!

If you are on your CX journey already or just thinking about it, this is a great starting point for you to transform your CX strategy. You will gain exclusive insight into inspiring stories from CX Award winners and finalists’. Not only this, but you will also be able to discuss topics with CX experts, giving you the best insight and knowledge in the industry.

Speakers

Fehed Nicass

Senior Business Development Manager

Chris Parkinson

Head of Learning, Development and Engagement

Nadia Ness

Digital Quality Manager

Niall Cluely

Global HR Director

Jade Stout

Group Inside Manager

Louise Evans

Head of Adviser Experience

David Brack

Head of Education Provider Experience

Christina Dolding

Head of Customer Experience

Yvette Wise

Director of Sales

Martin Brown

GENERAL MANAGER

Alex Marsh

MANAGING DIRECTOR

Ian Golding

CERTIFIED CUSTOMER EXPERIENCE PROFESSIONAL

Emma Macdonald

Professor of Marketing, Cranfield School of Management

Jan Matthews

Chief Operations Officer

Christer Holloman

CEO, Co-founder

Gordon Rimmer

Head of Solutions Marketing, PC-1 Walk the Talk

Hugo Pickford-Wardle

Chief Innovation Officer

Hannah Louise Cox

Executive Level Headhunter & Recruitment Consultant

Rakesh Parekh

Senior Sales Manager at Opinsta

Charles Bennett

Chief Customer Officer, The Next Ten Years

Kristy Davies-Sumpter

Managing Director
BEATRICE SUITE 1 CREATING SUSTAINABLE CUSTOMER-CENTRIC CULTURE
9:30 - 9:50 INTRO & WELCOME - Ian Golding Certified Customer Experience Professional
10:00 - 10:40 UCAS - David Brack Head of Education Provider Experience and Louise Evans Head of Adviser Experience
10:40 - 11:10 NETWORKING BREAK
11:10 - 11:50 CLOSE BROTHERS RETAIL FINANCE - Alex Marsh Managing Director
12:00-12:40 FITNESS FIRST IN PARTNERSHIP WITH DRAGON FISH - Niall Cluley Global HR Director Fitness First Group
12:50-14:20 LUNCH AND NETWORKING & ROUND TABLE SESSIONS

Click here to view a more detailed schedule and further information about the Round Table Sessions that are available

14:20-15:00 ROYAL LONDON - Jade Stout Group Insight Manager
15:00-15:30 NETWORKING BREAK
15:30-16:10 EPOS NOW - Hayley Johnson Chief Operating Officer
16:10-16:30 CLOSING - Ian Golding Certified Customer Experience Professional
VICTORIA SUITE 1 CUSTOMER CENTRICITY AND CX ROI
9:30 - 9:50 INTRO & WELCOME - Emma Macdonald Professor of Marketing, Cranfield School of Management
10:00 - 10:40 Another exciting presentation will be announced shortly
10:40 - 11:10 NETWORKING BREAK
11:10 - 11:50 FM OUTSOURCE - Martin Brown General Manager
12:00 - 12:40 TSB IN PARTNERSHIP WITH BLUE SKY PERFORMANCE IMPROVEMENT - Yvette Wise Director of Sales,
Chris Parkinson Head of Learning, Development and Engagement
12:50-14:20 LUNCH AND NETWORKING & ROUND TABLE SESSIONS

Click here to view a more detailed schedule and further information about the Round Table Sessions that are available

14:20 - 15:00 EC LANGUAGE SCHOOLS - Jan Matthews Chief Operations Officer
15:00-15:30 NETWORKING BREAK
15:30-16:10 Another exciting presentation will be announced shortly
16.10 - 16.30 CLOSING - Emma Macdonald Professor of Marketing, Cranfield School of Management
VICTORIA SUITE 2 MANAGING CHANGE AND DRIVING CONTINUOUS CX DEVELOPMENT
9:30 - 9:50 INTRO & WELCOME - Charles Bennett
10:00 - 10:40 OLD MUTUAL WEALTH - Christina Dolding Head of Customer Experience
10:40 - 11:10 NETWORKING BREAK
11:10 - 11:50 DIVIDO - Christer Holloman CEO, Co-founder
12:00 - 12:40 THREE - Nadia Ness Digital Quality Manager
12:50-14:20 LUNCH AND NETWORKING & ROUND TABLE SESSIONS

Click here to view a more detailed schedule and further information about the Round Table Sessions that are available

14:20 - 15:00 Virgin Trains in partnership with Opinsta - Fehed Nicass Senior Business Development Manager
15:00 - 15:30 NETWORKING BREAK
15.30 - 16.10 Another exciting presentation will be announced shortly
16.10 - 16.30 CLOSING - Charles Bennett

Sponsors and Partners

How customer experience can create a customer centric culture!

The most awaited CX conference of the year! Park Plaza Victoria, London, UK 26th April 2017

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