Winning With CX | Delivering Award Winning CX through your Digital strategy

landing page image

landing page sres

About the eventThe UK’s most exciting and innovative CX conference

The WinningWithCX conference is a great opportunity to take time out and listen to insightful presentations from CX Award winners who want to share their award winning stories.

This June, we have 3 inspiring, honest, award winning CX presenters, 1 award winning keynote plenary speaker, amazing networking opportunities.

Brought to you by Awards International Ltd in partnership with Cranfield School of Management, put this date in your diary, if you are planning to move your CX to the next level in 2016.

Conference themes

The theme for June’s conference is Digital and Business Change or Transformation.

Speakers

Hear compelling business case studies from outstanding and inspirational Digital and CX Professionals.

Great Venue

Four-star Park Plaza Riverbank hotel near central London sights.

Reasons to attend

Listen to insightful presentations from CX Award winners who want to share their stories and Awards journey.

Our Schedule and Speakers

Registration

Registration

Please arrive with plenty of time to register your arrival. Refreshments will be available.
Opening remarks

Opening remarks

Welcome from Associate Professor Emma Macdonald.
 
 
 
AXA PPP healthcare – My Health App

AXA PPP healthcare – My Health App

Winner of the UK Digital Experience Awards 2015 – Best App/ Mobile- First Strategy
Winner of the UK Customer Experience Awards 2015 – Contact Centre Large

How does a health insurance company in a ‘risk averse’ market offer increased choice for customers, free-up time for its existing customer services team to focus on more complex medical treatment issues while be pioneers in digital technologies?
Networking Break

Networking Break

Take a break from the schedule and enjoy an opportunity to network with like-minded individuals whilst you enjoy a refreshment.
Lunch and Networking

Lunch and Networking

Enjoy a 2 course buffet lunch and a further opportunity to chat about the day with CX presenters and professionals.
Networking Break

Networking Break

Take a break from the schedule and enjoy an opportunity to network with like-minded individuals whilst you enjoy a refreshment.
Closing remarks

Closing remarks

Associate Professor Emma Macdonald (Cranfield University School of Management) and Neil Skehel (Awards International Ltd)

Our SpeakersHear compelling, business case studies, from outstanding and inspirational Digital, CX and Marketing Professionals.

 

Malcolm McDonald

Emeritus Professor of Cranfield University School of Management

Professor Malcolm McDonald is one of the world’s foremost authorities on strategic marketing, market segmentation, sales and strategic/key account management.  He has written over 45 books on the subject of marketing, has spent the past 30 years researching it and has helped many of the world’s leading organizations profit from being more market driven.

 

Emma Macdonald

Associate Professor in Marketing

Through her prize-winning research, Emma has developed tools for unpacking customer value which are now implemented in dozens of blue-chip firms

 

Hugh Wilson

Professor of Strategic Marketing

Hugh Wilson is Professor of Strategic Marketing and Director of the Customer Management Forum, a syndicate of leading firms such as Royal Bank of Scotland, Pfizer and BP exploring best practice in the development of profitable relationships in a multichannel world.

 

Kristina Dooley

Business Director in charge of the GWR transformational project

Winners of the UK Digital Experience Awards 2015 – Best Business Transformation

 

Juan Pablo Luchetti

Consultancy Director

Juan Pablo Luchetti is Consultancy Director at enterprise mobile consultancy and app developer, Mubaloo.

 

Steve Desson

Senior Customer Service Change Manager

Winner of the UK Digital Experience Awards 2015 – Best App/ Mobile- First Strategy
Winner of the UK Customer Experience Awards 2015 – Contact Centre Large

 

Neil Morbey

Mindfulness Practitioner

Neil Morbey is a mindfulness practitioner with a difference; focusing on the 'playful' as well as the 'growth' aspects of mindfulness, by creating fun and non-judgemental environments, for adults and young people of any age.

 

Kristy Davies-Sumpter

Managing Director

Kristy is a passionate customer experience expert working with companies to implement customer experience programmes, through strategy development, VOC and employee surveys and data analysis, helping them understand and improve their customer journey and increase employee and customer loyalty and retention.

CONFERENCE THEMES

Reasons to attend WinningWithCX

The WinningWithCX conference is a great opportunity to take time out and listen to insightful presentations from CX Award winners who want to share their stories and Awards journey. Not only you will have the opportunity to listen, there is also a 25 minute Q & A session built into each presentation. If that’s not enough here are a few more reasons why you should attend this great CX event:


  • Appreciate and understand why the independent panel of judges felt the presenters’ CX initiative was worthy of winning an Award
  • Pick and choose the stories you want to hear from our twin track presentation schedule
  • Hear from our plenary keynote speaker – Professor Malcolm McDonald
  • The world’s first Chartered Marketeer and author of 45 Marketing Books.
  • Author of Making Marketing Plans, the seminal text book of the 20th Century on how to do marketing.
  • Emeritus Professor of Cranfield School of Management, Honorary Professor at Warwick Business School
  • Learn from Associate Professor Emma Macdonald and Professor Hugh Wilson – Professors of Marketing and Sales Management at Cranfield School of Management -top global management school
  • Be part of our growing CX community, connect with likeminded individuals and support each other in your common CX journey


Dont Miss The Event

Subscribe here for further details on upcoming awards and events from Awards International Ltd

Our Recent PostsStories and blogs from our awards team and awards winners.

Identifying and Assessing Quality Work

Identifying and Assessing Quality Work

To win an award, you’ve got to do award-worthy work. That simple truth is the heart of our business at Awards International, and we think it is the most important factor that distinguishes our award programmes from others. We are committed to

Our Sponsors and Partners


#Advertising & #Marketing Efforts Are Helping @CocaCola_GB To Stay On Top! https://t.co/AiAbFaALUb https://t.co/nRHu1O7KyK

3 days ago @WinningWithCX

Like to raise your business profile & boost your#marketing materials with the award logo! Find out how to get it:… https://t.co/yTlpx5Up2V

3 days ago @WinningWithCX

LIVE on #Periscope: LIVE - Announcing the winners of the UK Digital Awards! https://t.co/sLv7wvnw9y

3 days ago @WinningWithCX

Could Handwriting At Work Be Extinct For Future #Sales #Professionals? - By @CVLibrary https://t.co/p34ZMYvvn4 https://t.co/nY3Z5x2Kh5

3 days ago @WinningWithCX

LIVE on #Periscope: LIVE - Announcing The Winners of the UK Digital Awards https://t.co/7igjd8f5Ka

3 days ago @WinningWithCX

Buy your ticket or visit our websites for upcoming events

WinningWithCX June Conference

WinningWithCX June Conference

Professor Malcom McDonald

Twin track presentation

10 Award Winning Presenters

UK Financial Services Experience Awards 2016

UK Financial Services Experience Awards 2016

Entries open until 28th April

Awards Finals and Presentations 14th July

Benchmark reports for all finalists

UK Customer Experience Awards 2016

UK Customer Experience Awards 2016

Entries open until 17th June

Largest CX awards event in Europe

Awards Finals and Presentations 23rd September

Customer Service Training Awards 2016

Customer Service Training Awards 2016

Entries open until 18th May

Recognising service training excellence

Awards Finals and Presentations 8th July

The VenueThe four-star Park Plaza Riverbank hotel in London, situated within walking distance of Victoria train, coach, bus and Underground stations, provides an excellent transportation link to London Heathrow and London Gatwick airports. The hotel is also centrally located to some of the city’s main tourist and shopping attractions, including Buckingham Palace, Harrods, the Houses of Parliament, Theatreland and Oxford Street. Offering on-site meeting facilities, dining options, Amber Spa and an Executive Lounge, this Victoria Station hotel is thoughtfully designed to suit business, conference and leisure travellers alike.

Park Plaza Riverbank

18 Albert Embankment London

SE1 7TJ

Get Directions

Get ın touchIf you would like to know more about attending our events or would like to speak to a member of our events team, please get in touch. Call Thomas Scott on 020 7193 0664.

28942-CX-conf-web-banner-edit_Samita_Jan16